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How to recover your account

 
Riesen
Seniour Tutor
Posts: 2174
2014-02-12 #8096
This is mainly taken from the Support Dashboard page. Credits go to the Xerazx Team.
--------------------------------------------------------------------------------------------------------------------

Before I tell you how to recover your account, I will show you these two rules.

- 3- We will not be held responsible if you lose any item you obtain from the shop either, if your items were lost due to a server fault we may try to help you but there is no guarantee. If you, for any reason, would try to chargeback your money after a points purchase we reserve the right to terminate your account.

- 11- No Sharing accounts in order to keep your account in secure and safe, else you are taking the risk by sharing your account info with someone else.

It's not possible to lose your account unless you give your account info out.
I've had a character here for almost 3years and I've never been hacked.


Also these below things helped me to recover a account I havent used for a whole year!
---

Now to the point! Recovering your Lost Account!


In order to recover your Lost Account on Xerazx-OTS you will need to :

-Go to the following page: https://highexp.eu/lostaccount
-Choose whether you wish to recover it via email (system will send you an email with your login info) or you have a recovery key and wants to directly use it.
-Last step is filling in the form with the required info.

Now you have successfully recovered your Lost Account!


What if i don't remember any of my account information except my Character Name?
Please send us the following info to our email support@highexp.eu or either you can Submit a Ticket,

Character name:
Account name (guess):
Last Password(guess):
Email:
Your IP Address: (What's my IP Is a great site to see your IP Address)

Once we receive the above info we will be able to look further into this,


Take care of your Account !

I can say by own experience that both of these solutions works fine =)
I didn't lose the account by hacking. I just forgot my account info.
I made this thread because it's easier to link ingame to the Forum.

Hope you enjoy it! =)
 
Sariel
Member
Posts: 921
Member of Xerazx-OTS Forum.
2014-02-12 #8097
would be easy if admin and cm asnwer fast on the emails (no offence)

i know they are very busy etc but i senden email and they answered me in 6 days
 
Riesen
Seniour Tutor
Posts: 2174
2014-02-12 #8098
Most of the emails are hopeless cases. I think it would be easier if they made different emails regarding each issue. Example, account loses should be prio and checked daily. Maybe and email like.

Lost_account@highexp.eu -Or something simillar.


Though, they're working on the new update and they were REALLY fast before they started to work on it. It usually only took 2 hours, max a day to reply.
I cannot know what's going on but hopefully it will be a change.
 
CM Jean
Administrator
Posts: 1030
2014-02-15 #8193
Sticky !
 
Arisaka
Member
Posts: 120
Member of Xerazx-OTS Forum.
2014-04-28 #9761
Quote:
Originally Posted by Riesen

This is mainly taken from the Support Dashboard page. Credits go to the Xerazx Team.
--------------------------------------------------------------------------------------------------------------------

Before I tell you how to recover your account, I will show you these two rules.

- 3- We will not be held responsible if you lose any item you obtain from the shop either, if your items were lost due to a server fault we may try to help you but there is no guarantee. If you, for any reason, would try to chargeback your money after a points purchase we reserve the right to terminate your account.

- 11- No Sharing accounts in order to keep your account in secure and safe, else you are taking the risk by sharing your account info with someone else.

It's not possible to lose your account unless you give your account info out.
I've had a character here for almost 3years and I've never been hacked.


Also these below things helped me to recover a account I havent used for a whole year!
---

Now to the point! Recovering your Lost Account!


In order to recover your Lost Account on Xerazx-OTS you will need to :

-Go to the following page: https://highexp.eu/lostaccount
-Choose whether you wish to recover it via email (system will send you an email with your login info) or you have a recovery key and wants to directly use it.
-Last step is filling in the form with the required info.

Now you have successfully recovered your Lost Account!


What if i don't remember any of my account information except my Character Name?
Please send us the following info to our email support@highexp.eu or either you can Submit a Ticket,

Character name:
Account name (guess):
Last Password(guess):
Email:
Your IP Address: (What's my IP Is a great site to see your IP Address)

Once we receive the above info we will be able to look further into this,


Take care of your Account !

I can say by own experience that both of these solutions works fine =)
I didn't lose the account by hacking. I just forgot my account info.
I made this thread because it's easier to link ingame to the Forum.

Hope you enjoy it! =)



I agree with taking care of your account and following the rules.
 
Arisaka
Member
Posts: 120
Member of Xerazx-OTS Forum.
2014-04-28 #9771
Nice tutorial btw Riesen
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